RETURN POLICY

PROXY Wellness Returns Policy

 

At PROXY Wellness, your health and safety are our top priorities. Due to the nature of our products, which are dietary supplements intended for ingestion, we maintain a strict no-return and no-refund policy. This approach ensures the integrity and safety of our products for all customers.
 
Why We Do Not Accept Returns
Health and Safety Concerns: Once a supplement leaves our facility, we cannot guarantee its purity or safety if returned. Accepting returns could compromise the health of our customers.
 
Regulatory Compliance
Health regulations prohibit the resale of ingestible products that have been out of our control, even if unopened, to prevent potential contamination.
 
Quality Assurance
To uphold the highest standards, we ensure that all products shipped are fresh, sealed, and stored under optimal conditions. Accepting returns would undermine this commitment.
 
Exceptions
We understand that exceptional circumstances may arise. If you receive a product that is:

Damaged: Packaging is compromised upon arrival.
Defective: The product is unusable due to manufacturing issues.
Incorrect: You received a different product than what was ordered.

Please contact our Customer Support team within 7 days of delivery at support@proxywellness.com with your order number and a detailed description of the issue. We will assess the situation and, if appropriate, provide a replacement or refund.
 
Final Sale Items
All products purchased through proxywellness.com are considered final sale and are not eligible for return or refund, except under the exceptions noted above.

 
Contact Us
For any questions or concerns regarding your order, please reach out to our Customer Support team:
Email: support@proxywellness.com

 

We appreciate your understanding and cooperation.
 
Effective Date: May 27, 2025